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Refund Policy

Last updated: May 2026

This Policy explains when contributions may be refunded.

1. General rule

Because each contribution takes effect on the ranking instantly upon payment, by contributing you request immediate performance and acknowledge that any right of withdrawal is lost once performance has begun. Contributions are therefore generally non-refundable once processed.

2. Exceptions

We may grant a refund in cases of proven duplicate charge, technical error, or unauthorized transaction. Approved refunds reverse the associated effect on the ranking.

3. How to request

Send your request within 14 days of the transaction to [email protected], including the date, amount and country concerned. Refunds are issued through the original payment method via our payment provider.

4. Cancellation

Because the service is digital and performed instantly (your contribution is counted in the ranking the moment payment is confirmed), an order can no longer be cancelled once payment is completed. If a payment session is abandoned before completion, nothing is charged and the pending contribution is discarded.

5. Chargebacks

Initiating a chargeback without contacting us first may lead to reversal of the related ranking effect and restriction from the Service.

6. Complaints

Any complaint about a transaction can be sent to [email protected] with your PayPal transaction reference. We acknowledge complaints within 2 business days and aim to resolve them within 7 business days.